Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants survive shipping?
We use specialized, eco-friendly packaging designed to secure the root ball and protect delicate foliage. Each plant is hydrated before packing and shipped via expedited services to minimize time spent in transit.
What is your return policy for live plants?
We offer a 30-day 'Arrive Alive' guarantee. If your plant arrives damaged or in poor health, please send us a photo within 48 hours of delivery, and we will provide a replacement or a full refund.
When is the best time to order for my hardiness zone?
While you can order year-round, we may hold shipments during periods of extreme heat or freezing temperatures to ensure plant safety. You can check your specific USDA zone on our shipping page for recommended planting windows.
Do you offer wholesale pricing for large landscaping projects?
Yes, we offer bulk discounts for orders of 20 units or more of the same variety. Please contact our trade team directly for a custom quote and availability timeline.
Are your plants sustainably grown?
Absolutely. Growing Wild Nursery prioritizes peat-free potting mixes, organic pest management, and recycled plastic containers to ensure our footprint is as green as the plants we sell.
Can I track my order once it leaves the nursery?
Yes, as soon as your order is scanned by our carrier, you will receive an automated email with a tracking link to monitor your plant's journey to your doorstep.